Team Leader - Operations, Belgaum

Reports To: Executive - Operations / Duty Manager

Job Summary
Under the general guidance and supervision of the Duty Manager and in accordance with the set policies and procedures of the Company, he/she is responsible for the smooth, efficient and profitable running of the Cinema area. Oversees and directs all and any aspects of cinema operations including box office, concessions, telesales, ushering, floors, and officiates in the absence of the Executive / Duty Manager.

Duties and Responsibilities
1.   Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.
2.   Monitors and controls, on an on-going basis:
a.   Quality levels of product and service
b.   Customer satisfaction
c.   Merchandising and marketing
d.   Operating costs
e.   Sanitation, cleanliness and hygiene of the entire area under his purview
f.   Ensure optimum performance in specific jobs assigned in the above areas.
g.   Complying with laid down systems and procedure.
h.   “Q” Management.
3.   Assists Duty Manager in setting targets/ goals for the department, makes constant effort to achieve the same.
4.   Minimize transaction time and introduce new techniques of intelligent selling thus maximizing sales.
5.   Conducts under the guidance of the Duty Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.
6.   Supervises and co-ordinates in liaison with the Duty Manager operational decisions and such factors as:
   i.   local requirement
   ii.   Market needs
   iii.  Competition
   iv.  Trends
   v.   Potential costs
   vi.  Merchandising
   vii. Promotion
7.   Monitors, controls departmental expenses, and maintains revenue/accounts related records.
8.   Conducts briefing for every shifts on daily basis.
9.   Maintains minimum stock levels of all items and participates in inventories on daily/weekly basis.
10.  To ensure proper hand-over and take-over at the time of shift change.
11.  To provide feedback to the Duty Manager at the end of every shift through logbooks or in person.
12.  To assist the Duty Manager in all concerns like preparation of relevant reports and maintain record of the same, implementation of all contracts, AMCs etc.
13.  To provide a daily requisition for the next day based on the forecast of cinema.
14.  Give regular inputs to DM/Executive required for effective programming.

To perform any other duties as may be assigned by the management from time to time.

Desired Profile

Traits: Pleasant personality, physically fit, smart, confident and friendly.

Qualifications: Graduate, Computer literate.

Age: 23 – 26 yrs.

Special Skills: Good customer relations; face to face as well as telephone etiquettes, Excellent communication and interpersonal relations, Pro-active. Fluency in English, Hindi and local language.

Work Experience:
2/3 years with cinema / retail / customer service